Are you a freight broker or 4PL?

No. We do not move freight or carry the liability — that is a different, capital-heavy business that competes with our customers. XecSuite is the software-plus-agent operating layer your 3PL runs on, not a broker.

Is XecSuite just another dashboard?

No. Dashboards show metrics; XecSuite reasons across the systems behind them and acts. Every module is wired into your agents — they read its data, recommend the next move with evidence, and write changes back through approval gates. No dead dashboards.

Does it replace our TMS, CRM, or accounting tools?

No. XecSuite sits above the tools you already run. It reads across them to build company memory and whole-operation decisions, not to replace your systems of record.

How is XecSuite different from horizontal AI assistants like Glean or Microsoft Copilot?

Those are horizontal Work AI tools — general assistants and enterprise search sold per seat across any company’s apps. XecSuite is vertical to cross-border Canada–US 3PLs and built to act, not just answer: freight- and lane-specific modules, a governed agent workforce that does the work behind approval gates, and value pricing with no per-seat fee. We route work across frontier models inside that vertical layer rather than competing as a general-purpose assistant.

How is XecSuite different from AI tools built for freight brokers, like Vooma, HappyRobot, or Drumkit?

Tools like Pallet, Vooma, HappyRobot, Drumkit, and Wisor automate important logistics workflows — quoting, carrier email, voice, dispatch, freight forwarding revenue, document parsing, or quote-to-cash. XecSuite is the operating layer across the whole 3PL: CRM, marketing, meeting intelligence, freight and lane analysis, operations/SOPs, and an executive assistant, all sharing tenant-private company memory under human approval. It is the layer those point tools would plug into, not a single-workflow agent.

Which AI models does XecSuite use?

XecSuite routes work across a hybrid model stack: private models for routine high-volume work and frontier models — GPT, Claude, Gemini, and others — for high-stakes reasoning, with human approval where decisions matter. Qualified engagements can add a private model adapter and per-company frontier API keys; Enterprise can add dedicated private infrastructure, sovereign hosting, ZDR, and procurement support where required.

What does XecSuite cost?

Entry is the $2,500 diagnostic — a fixed fee, fully credited against your subscription if you continue. The pilot runs the platform at $750/month for the first three months, cancel anytime during it. After that you subscribe to the platform plus the modules you switch on, priced on value rather than seats; Enterprise is quoted for dedicated capacity, sovereign hosting, or procurement-grade requirements. No per-seat fees, ever.

Who owns the data and the models?

You own your data. Company memory, evidence, embeddings, and transcripts are exportable anytime in open formats and are deleted on termination. Hosted model adapters and models are XecSuite-managed infrastructure and are not transferable — they are destroyed on termination.

Is my data hosted in Canada?

Sovereign Canadian hosting is available for engagements that need it, with least-privilege connectors that terminate on disconnect and tenant isolation enforced by Postgres row-level security. Residency, retention, and ZDR commitments are scoped for Enterprise and the IT/security review.

Can we add our own workflows and tools?

Yes. New workflows become new modules — wired into your agents to read the data, act on it, and write changes back through approval gates. Our team builds them with you, priced on the value they create.

Do we need every connector to start?

No. The diagnostic works with the data you can share today and we start on low-risk surfaces — your own ZoomInfo, email, and exports or a sandbox — then expand to production systems once IT is looped in. Most value shows up by connecting the systems tied to freight, customers, and the first target workflow.

Is the AI autonomous?

No. XecSuite produces approval-gated drafts and recommendations — it prepares the work and the evidence; your team approves before anything outbound or irreversible happens.

How does engagement usually start?

Start with the diagnostic. Prove the value in a 90-day pilot. Then subscribe to the platform and the modules you switch on, priced on value — or move to Enterprise when governance and capacity requirements need a custom proposal.

3PL back office automation

Recover back-office capacity without adding another coordinator

Most 3PL back-office work is not strategic. It is reconciliation: chasing updates, maintaining CRM records, assembling reports, turning meetings into tasks, checking lanes, and translating SOPs into repeatable work. XecSuite moves that routine work into governed agent workflows while your team keeps the approval gate.

Book your 3PL diagnostic Compare alternatives

Search intent

Best fit for operators comparing automation to another coordinator, analyst, admin, or offshore freight BPO team.

The work XecSuite is built to absorb

Back-office automation should not mean disconnected scripts. XecSuite starts by mapping the tools and workflows that slow the operation down, then turns the high-friction, low-risk work into configurable modules.

The agent workforce handles preparation and routing: CRM cleanup, list validation, meeting follow-ups, SOP execution, lane and margin analysis, executive briefs, and recurring work that currently depends on a person copying data from one system to another.

CRM enrichment, dedupe, and approved follow-up drafts
Meeting summaries and customer commitments pushed into memory
SOP-driven routine work with exceptions escalated to humans
Operating briefs that summarize what changed and what to decide

Governed automation, not unsupervised bots

XecSuite drafts, prepares, routes, and recommends. Your team approves before anything outbound or irreversible happens. That makes it useful for real operations without pretending AI should run a 3PL on its own.

Every meaningful output is source-backed, with confidence and freshness indicators, so leadership can see where the recommendation came from before approving the action.

Why it beats adding fixed headcount

Headcount scales linearly with volume. Offshore BPO lowers labor cost but still adds handoffs, timezone friction, and data-sharing risk. XecSuite recovers capacity as software-plus-services and tracks the value against hours recovered, decisions accelerated, tooling spend replaced, and margin protected.

Displaces

Manual reconciliation, report assembly, CRM hygiene, repetitive SOP work

Protects

Human approval on outbound or irreversible actions

Measures

Hours recovered, decision speed, tool spend, margin protected

FAQ

What buyers ask before the diagnostic

What 3PL back-office tasks can XecSuite automate first?

The usual first candidates are CRM cleanup, lead-list validation, meeting follow-ups, executive briefs, lane and margin analysis, SOP checklists, and recurring reports.

Is this a replacement for offshore freight BPO?

For many repetitive workflows, yes. XecSuite is the software-plus-agent alternative to sending routine back-office work to an external labor pool.

Can XecSuite start without full production integrations?

Yes. The diagnostic can begin with governed exports, scoped access, or low-risk surfaces, then expand as IT and leadership approve.

Map the workflow before you buy software.

The $2,500 diagnostic turns this search into your real operating numbers: tools, lanes, workflows, bottlenecks, ROI levers, and the fastest path to a 90-day pilot.